Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

우선, 귀하의 불만 사항과 관련하여 확인에 도움을 줄 모든 문서를 취합한 뒤, 답변이 요구되는 질문을 정하셔서 당사에게 바라는 점을 결정하십시오.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

당사는 21일 이내에 대부분의 문제를 해결하는 것을 목표로 삼고 있습니다. 그러나 일부 불만은 좀더 복잡하기 때문에 해결에 시간이 오래 걸릴 수 있습니다. 이러한 경우가 발생 시, 불만 처리 진행 상황을 계속해서 보고해드립니다.