Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

Vous devez d'abord rassembler toutes les pièces justificatives en rapport avec vote plainte, pensez aux questions que vous désirez nous poser et dîtes-nous ce que vous souhaitez que nous fassions.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

Nous nous efforçons de résoudre la plupart des problèmes dans les 21 jours. Cependant, certaines demandes sont très complexes et peuvent nécessiter un peu plus de temps. Si tel est le cas, nous vous tiendrons informé de nos avancées.