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Most frequently asked questions

Here are the most common questions a trader would normally ask us or consider to ask before opening an account with us.
For more information on help resources related to IC and the products we offer,
simply type your question below or visit our live chat service.

IC offer two types of accounts, Standard account and our market leading, Raw Spread account.

Raw Spread Account: This account shows the Raw inter-bank spread received from our liquidity providers. There is a commission charge of $7 per standard lot round turn.

Standard Account: We do not charge a commission on Standard accounts but instead, there is a mark up applied to the spread of 0.08pip above the raw Inter-bank rate received from our Liquidity providers.

Further information about the different types of trading accounts available can be found on our Account Overview page.

IC has two MetaTrader account types, a Standard account and our market leading, The Raw Spread account. IC does not charge a commission on Standard accounts but instead applies a spread mark up of 0.08 pip above the Raw inter-bank prices received from our liquidity providers. IC Raw Spread account shows the raw inter-bank spread received from our liquidity providers. On this account we commission of $7 per standard lot round turn.

Below are commission rates for different base currency accounts:

AUD	9.00 round turn
USD	7.00 round turn
EUR	6.50 round turn
GBP	5.50 round turn
SGD	9.50 round turn
JPY	1100.00 round turn
CHF	6.60 round turn
NZD	12.00 round turn
HKD	54.25 round turn

With IC, you can open a trading account without any minimum deposit requirement.

Our mission is to provide traders with the lowest spreads and fastest executions possible across over 1980+ Forex products including Forex, precious metals, stocks, futures and other CFDs on Commodities. We have invested heavily in technology and established strong relationships with some of the largest and most reliable pricing providers in the market.

To find more about products offering click here: range of products.

We also strongly suggest to thoroughly read our Account Terms available for the attached costs, risks and your responsibilities before deciding to trade with us.

This is one of the most frequently asked questions. The difficult part in understanding ECN and STP meanings is that those have been interpreted differently by many people. There are three main business models used by Forex brokers which differ by the way the transactions are handled and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for 'Electronic Communication Network' which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form a bid and offer price. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client, a liquidity provider or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution that may result in an offsetting order placed with a liquidity provider.

STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider processes all trades at market prices obtained from a liquidity provider, this price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed, hence it is known as STP.

IC is the issuer of the products it provides. We consider ourselves to be a forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers , these prices are passed onto you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed we do not offset each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.

Opening an account is simple. Click on the Open a Live Account link and complete your application form.

Once your on-line application form has been approved by our accounts team you will be emailed your trading account login details and password.

How do I get help?

Simply type your question in the search box above to get instant answers.

For better results, type more than one word and use a question phrasing. If you don't find a match try phrasing your question differently (not a strict coincidence expected occurrence of each of the words separated by a space).

Questions about IC

IC is the leading leading Forex CFD Provider in Australia. The company was founded in 2007 with the vision of providing fair and transparent forex trading to active traders. IC is dedicated to bring retail investors and traders in Australia and abroad solutions previously only available to professionals and large global investment banks. For additional information about IC please visit the About Us page.

IC is a privately owned company with a management team that has over 20 years of experience in derivative products. The founders of IC were crucial to the success of one of the largest CFD providers.

IC is regulated by the Financial Services Authority of Seychelles (FSA).

IC holds client money in segregated client money accounts in Tier 1 banks.

IC hold client money in segregated client money accounts with a number of top rated International banks. We spread the client money across multiple banks to reduce the counterparty risk to any one bank.

We may collect your personal information from time to time to make further enquiries about you, including identification checks to meet our legal regulatory oblgations as well as to combat fraud. We do not sell your personal information to any third parties for marketing purposes.Our privacy policy (https://www.icmarkets.com/en/company/privacy-policy) details how we handle your personal information.

Yes, we take the privacy of our clients extremely seriously and have set policy and procedures in place to safeguard the information we request from our clients. Please refer to our Privacy Policy page on the website here: privacy policy

We advise our clients to immediately change the passwords for their registered email with no delays and update the password of their client area as well as trading platform.
The security information must be kept private and should not be saved on a shared or public device.
Please reach our support to notify the incident so appropriate measures are applied from our end at the earliest possible.

Questions about Trading with IC

IC has two MetaTrader account types, a standard account and our market leader, The Raw Spread account. IC does not charge a commission on standard accounts but instead marks up the spread by 1 pip above the Pricing rate received from our prices providers. IC Raw Spread account shows the raw inter-bank spread received from our prices providers, on this account we commission of $7 per standard lot round turn

With IC, you can open a trading account without any minimum deposit requirement.

IC offers flexible leverage options ranging from 1:1 to 1:5000. You can change the leverage on your trading account via your Client Area.

IC allows you to open multiple trading accounts. You can open an additional account via your Client Area.

The opening and closing times of IC prices are:
Opening time: 00:01 MetaTrader 4 Server Time (Monday)
Closing time: 23:57 MetaTrader 4 Server Time (Friday)

Please note the times of certain instruments may vary, all trading times can be found in our product specifications.

IC rollover occurs at 00:00 MetaTrader 4 Server Time.

To align the daily chart candles with New York close (5pm ET) IC server time and charts are GMT+2 or GMT+3 when daylight savings is in effect.
The table below outlines the dates on which the server time is changed to reflect daylight savings each year.

Year DST Commencement Date DST Ending Date
2018 11th March 4th November
2019 10th March 3rd November

Daylight saving time begins at 2 am on the second Sunday in March and ends at 2 am on the first Sunday in November.

The trading hours for gold (XAUUSD) are:
Opening time: 01:02 MetaTrader 4 Server Time
Closing time: 23:57 MetaTrader 4 Server Time

The trading hours for silver (XAGUSD) are:
Opening time: 01:00 MetaTrader 4 Server Time
Closing time: 23:59 (Friday 23:57) MetaTrader 4 Server Time

IC offers extensive on-line education, in addition we regularly conduct educational webinars on a variety of topics. Webinar dates and times are published on our website.

IC offers over 75 currency pairs, including cryptocurrencies.

IC also offers CFDs in precious metals, CFDs on Commodities, indicies, futures, shares and bonds

IC offers clients several ways of depositing funds, including but not limited to:

Bank / Wire Transfer
Credit Card
Skrill
Webmoney
(Neteller

Our funding page provides further information about each method that we offer.

Online deposit methods such as cards, Paypal, Neteller and Skrill will appear instantly in your trading account.

Domestic wire transfers and Bpay normally take one to two business days. For international bank transfers, please allow up to three to five working days.

Please submit your withdrawal request via your Client Area. All withdrawals received before 12:00 Midday AEST / AEDT will be processed the same business day. Our full withdrawal policy can be found in our Withdrawals Page

Under the Anti -Money Laundering Act 2020 of Financial Services Authority of Seychelles, IC is required to verify your identity before opening a trading account for you.

Identification must be provided in the form of photo ID and proof of address to enable us to verify your identity.

Photo ID
• Must be clear and visible
• Must be issued by a government agency
• Name, signature, expiry date and date of birth* must be clear
* Please note that IC does not accept account applications from any persons under the age of 18

Proof of Address
• Must be no older than 6 months
• Must show the same name and address as your account application

Our anti-money laundering policy contains further information regarding our identification requirements.

No, IC Markets does not pay interest on account balances.

IC does not accept US clients. US CTFC regulation prevents US clients from trading with brokers outside the US. IC complies with International regulations.

Yes, we fully allow both hedging and scalping strategies. Our spreads and trading conditions are the preferred choice of many day traders and scalpers globally.

IC is not able to open new positions over the phone, however in the case you are not able to close out positions please call our support team on +61 (0)2 8014 4280 and we will be able to take a verbal instruction from you.

No you will not be charged any account inactivity fees.

While demo accounts and live accounts provide similar trading experiences, the demo accounts are used predominantly for practice purposes only, and are not a guarantee of the same trading results as a live account.

Forex brokers use three main business models which differ in the way the transactions are handled and orders are executed: ECN, STP and Market Makers.

ECN: ECN stands for 'Electronic Communication Network', which is simply a technical term that is used to describe how banks and liquidity providers connect to each other to form bid and offer prices. In the Forex industry, it can be used to identify providers who use this type of pricing mechanism in order to offer raw interbank pricing to retail traders. Under this model your broker will stream raw prices and your trades will be offset with another client or liquidity provider, or held internally by the broker. This usually results in faster trade execution. This is distinct from order execution, which may result in an offsetting order placed with a liquidity provider.

STP: This term stands for 'Straight Through Processing' and is used when a Forex and CFD provider process all trades at market prices obtained from a liquidity provider. This price is simply passed on by the broker. This is not dissimilar to the ECN pricing model in that the price is not altered and there is no dealing desk intervention when the trade is processed; hence, it is known as STP.

Market Maker: Typically, market makers operate a dealing desk in order to create their own prices. These prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.

IC is the issuer of the products it provides. We consider ourselves to be a Forex provider offering the ECN pricing model as we source our pricing from external unrelated liquidity providers. These prices are passed on to you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed, we do not hedge each and every position with our liquidity providers. We do this in order to provide you with a better overall trading experience.

When you trade with us, you are trading with IC as principle, this is the case with all Forex and CFD providers globally.
We do not operate a proprietary trading book, we source our prices from external unrelated liquidity providers or directly, these prices are then passed onto you with no dealing desk intervention.

IC streams prices from its liquidity providers, who, in their turn, derive those prices from the market (or exchange) in the case of share CFDs; and from banks and non-bank liquidity providers in the case of Forex. The source of the underlying market price may vary for each product.
Although IC's prices come from its liquidity providers and IC Market is not practically involved in the making of the price, it is simply streaming prices which it receives; the prices nonetheless become IC's when it provides them to clients to execute on. This is the case for all derivative products which IC offers to its clients.

If you trade 100,000 (1.00)
Commission is $3.50 for opening, and $3.50 for closing; $7.00 for the full round-turn

If you trade 10,000 (0.10)
Commission is $0.35 for opening, and $0.35 for closing; $0.70 for the full round-turn

If you trade 1,000 (0.01)
Commission is $0.035 for opening, and $0.035 for closing; $0.070 for the full round-turn

On MetaTrader 4 all commission charge for a position is applied at the opening of the trade.

On MetaTrader 5 commission is charged per side (opening/closing).

*On MetaTrader 5 the commission column is not rounded up to 3 decimal places but to 2 decimal places only. Thus, commission on a micro lot size $0.035 per side is rounded to $0.04

IC is the issuer of the products it provides. Our Securities Dealer License allows us to make a market; however, we consider ourselves to be a CFD provider offering the ECN pricing model as we do not operate a proprietary trading book and source our pricing from external unrelated liquidity providers. These prices are then passed on to you with no dealing desk intervention. In order to provide you with better price certainty and to ensure fast execution speed, we do not offset each and every single position with our liquidity providers.

When you trade with us you are trading on prices streamed from our Liquidity providers which are ECN prices. IC does not have a dealing desk that creates its own prices. We do not alter the price in any way, thus our pricing is considered to be “True ECN”.

Yes, we may Hedge some or all of your trades to help manage our overall risk.

We manage our overall risk based on our internal Hedging Policy.

The prices we offer are streamed by bank and non-bank liquidity providers.

IC's Securities Dealer License allows us to make markets, this is the case for all CFD and Forex providers globally. We are not a broker to you but a Forex and CFD issuer. Simply put, acting as a principal to your trades, we are the sole counterparty that allows you to access prices streamed from our liquidity providers that supply IC with the bank and non-bank pricing.

Technically, when you buy a product at IC, we are selling that product to you. It is not possible for you to buy that product at the exchange directly to complete the transaction due to the attached requirements for higher trade sizes, and margin costs, etc., thus, it has to be dealt with IC on a principal basis alone.

Typically, market makers are considered to be Forex and CFD providers who operate a dealing desk in order to create their own prices, these prices can be based on their own proprietary trading positions or overall risk exposure and may not reflect the prices in the underlying market.

All conflicts of interest can be found in our Terms & Conditions

Everything is the same as it has always been. We believe you’re referencing to one of our account types which we have recently rebranded to “Raw Spread” account.
The reason why we are one of the largest and most successful Forex CFD provider in the world is our Tight and Low Spread. Therefore we decided to communicate our strengths even better with this new account name. Nothing else changed. We decided to keep our product offerings as simple as possible for our clients to understand what exactly they’ll be receiving.

1.0 Pips on Raw Spread account. Detailed information can be found on our Spreads page here: https://www.icmarkets.com/global/en/trading-pricing/spreads

0.1 Pips on Raw Spread account. Detailed information can be found on our Spreads page here: https://www.icmarkets.com/global/en/trading-pricing/spreads

We do not have a dealing desk, we are not involved in creating the prices that we show you. IC offer its clients with a market execution model. This means all the trades are executed at the first available price received from our hedge counterparties once an order has been triggered. Thus, we are not able to offer guaranteed executions exactly at your requested prices, we are simply streaming the prices that we receive.

The current swap rates can be found our Blog Swap Rates page here: https://www.icmarkets.com/blog/metatrader-4-swaps/
Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.

Yes, we do offer Oil as a spot and future commodity CFD product. More information can be found here: https://www.icmarkets.com/global/en/trading-markets/CFDs on Commodities

Forex CFD providers apply triple rollover interest on Wednesday, because that's how it's applied by the banks providing liquidity to the FX market.This is because spot forex trades have a 2-day settlement period. A spot FX trade from Monday settles on Wednesday. A trade from Tuesday settles on Thursday. A trade from Wednesday settles on Friday, but a trade from Thursday settles on the following Monday.
The trade has to be rolled through the weekend, because banks are closed on Saturday and Sunday. Triple rollover interest is applied to FX trades open at 5pm New York Time on Wednesday, because that marks the beginning of the new 24-hour trading day (Thursday) in the global FX market. Important to note that, it's not always a charge and you can also earn.

IC offers over +2100 Stocks CFDs. The full list can be found on our Stocks CFD product page.

A dividend adjustment is applied to take account of the ex-dividend adjustment to the index. This is the number of points by which the index price must be adjusted downwards to take account of those shares in the index which go ex-dividend at the close of the cash market. We will use the ex-dividend figure estimated by Bloomberg (E&OE), rounded to the tick size we use for that index, to determine what adjustment to apply. In the case of long positions, the dividend adjustment is credited to the client's account. In the case of short positions, the dividend adjustment is debited from the client's account.

This could possible be due to the below reasons:
- Refering to BID prices in the case of a Sell position;
- Refering to the chart prices only and not refering to the prices with set mark ups in the case of Buy positions under a Standard account.
Our team can help check this further for you should you like to reach us at support@icmarkets.com mentioning the specific aaccount and trade order details.

IC Stop out level on MetaTrader 4 /MetaTrader 5 and cTrader platform is 50%.This means that if your account's margin level falls to or below 50% then your positions will be automatically closed.

Events such as markets gapping over the weekend or on major holidays, where liquidity is thin, can increase the chance of your positions being stopped out and a negative equity situation occurring. In case you lose more than your current account balance, you should be aware that you will bear the negative consequences of such adverse events.

IC offers its clients with Market Execution model.

No, we do not.

Our average execution speed is around 35 milliseconds for Forex. Our trade servers are in the Equinix NY4 data centres in New York, as we are close to our core pricing providers we have some of the best execution speeds out of any broker globally.

IC does not charge any additional fees or commission for CFD indices trading.

You can do so by visiting your secure client area's "Account Details" link (https://secure.icmarkets.com/AccountDetails) under "Profile" section. Simply check or uncheck the "Newsletters and special offers" option and click on "Update Information" button to submit the changes.

You can do so by visiting your secure client area. Login to click on "Daily Market Forecasts" link (https://secure.icmarkets.com/Autochartist) under "Trading Tools" section. You may choose to subscribe to daily market forecasts from either Autochartist or Trading central, or both.

We do not provide FIX API anymore. You can only get FIX API from the cTrader platform. More information can be found here: https://help.ctrader.com/fix/getfix .

IC offer a varied variety of partnership programs including but not limited to Introducing Brokers, Money Managers, Affiliates etc. Detailed infomation can be found here: https://www.icmarketspartners.com

No, a demo account comes with virtual money and is absolutely risk-free to familiarise yourself with our trading platforms and conditions without losing real money.

To add funds to your demo account, go to "Account Summary" link (https://secure.icmarkets.com/Finance/AccountSummaryPage) under "Accounts" section of your secure client area. Scroll down the page to go to your "Demo Accounts" section. You can now add virtual money to your demo account by clicking on the green colored dollar ($) icon option available in the last column of the table.

IC rollover occurs at 00:00 MetaTrader 4 Server Time.

Please note that all client funds are held in segregated client money accounts with top International banks, away from the company’s own funds. Clients with a net credit balance at the time of insolvency can be paid both from funds that are held in the segregated trust accounts and also from the company’s other available funds. Fortunately, IC Market Global's corporate account balance is substantial and in the very unlikely event of insolvency those funds would cover clients, we well exceed the capital requirements set by our regulators.

Unfortunately, we are unable to offer you a personal trading advice that may impact your trading decisions. Trading Derivatives may not be suitable for all investors, so please ensure that you fully understand the risks involved, and seek independent advice if necessary.

Questions about the Forex Market

Forex or the 'Foreign Exchange market', is the largest financial market in the world, with a daily average turnover of approximately US$3 trillion. Forex trading is the simultaneous buying of one currency and selling of another. The price of currencies is floating and dependent on supply and demand. Foreign Exchange is always traded in pairs, for example EUR/USD or AUD/USD.

Making money trading forex involves buying lower and selling higher or selling higher and buying back lower, using leverage means that you are able to deposit a smaller amount of money to achieve the same buying power as you would have if your bought and sold the currencies outright.

In this example Mary deposits $5,000 into her forex trading account and nominates the leverage on her account to be 1:100. As a result of leverage Marys buying power on her $5,000 deposit becomes $500,000. Mary decides to BUY 0.1 lots of the AUD/USD par at a price of 0.99802, 3 days later the price of the AUD/USD is 1.04069 and Mary decides to close her position. Marys profit is calculated as (1.04069 – 0.99802) 426 pips. As Mary opened a position of 0.1 lots Mary made a profit of $426 or $1 per pip.

Of course should the AUD/USD moved against Mary below the opening price of her trade to a level of 0.97802 Mary would have incurred a loss on the trade of (0.99802 – 0.95542) 426 pips. As Marys positions size was 0.1 lots Mary would have incurred a loss of $426 or $1 per pip.

Forex is said to be one of the fairest and most transparent markets on earth this is mainly because of the large amount of market participants and sheer size and number of transactions. There is not one single country or bank that can completely control the direction of a currency.

There is no one central location of the Forex Market, unlike the stock and futures markets Forex is not traded on an exchange but it is traded on an Over-the-Counter (OTC) basis with no central exchange between Banks, Governments, hedge funds and private investors. The forex market is open 24 hours a day 5 day per week.

The main participants in the Forex Market are Central Banks, Commercial Banks and Investment Banks, however in recent years since the advent of the internet accessibility to the Forex Markets has increased which has resulted in an increase in the number of participants. These day’s participants also include large multinational corporations, money manager, registered dealers, money brokers and private investors.

The Forex Market is a 24 hour market, Forex trading commences in Wellington, New Zealand and moves around the globe as business days begin in each financial centre. The major global financial centres where most forex trading takes place are Tokyo, London and New York. The forex market opens on Sunday at 10:00pm (GMT) and closes on Friday at 10:00pm (GMT).

The most liquid currency pairs are those from countries with politically stable governments and well respected central banks. The most popular currency pairs those that are paired with the US Dollar these are nicknamed the ‘majors’ and account for around 85% of transactions. The most commonly traded pairs are the EUR/USD, USD/JPY, GBP/USD, AUD/USD, USD/CHF and USD/CAD.

There are a variety of fundamental and technical aspects that can cause an exchange rate to move. The most notable influences include interest rates, inflation and political stability. Sometimes governments will buy or sell a currency in an effort to influence its value with the view of having a broader effect on the country’s economy. This is known as Central Bank intervention and can have a significant impact on the value of a currency. Given the size and diversity of participants there is not one single factor that can influence the forex market for any significant length of time.

There are a variety of risk management strategies that forex traders can use. The most common form of risk management is the use of stop loss and limit orders. Stop loss orders can be set within the MetaTrader 4 platform and are often used force the closure of a position at a predetermined price in order to limit any potential loss. Limit order work in much the same way as Stop loss orders however they allow a restriction to be placed on the maximum price paid.

Forex Traders use a variety of trading strategies based on technical and fundamental analysis. These days technical trading is becoming increasingly popular traders are using a variety of technical indicators such as trend lines, support and resistance levels and numerous other methods to identify short to medium term trading opportunities. Some traders choose to use fundamental analysis which revolves around interpreting economic information including news, government reports and sometimes even rumour. Often it is however elements outside of technical and fundamental analysis that have the most dramatic effect on currency prices, this includes events such as Central Bank intervention, interest rate changes, political change or even war.

No, trading forex has never been cheaper and more accessible. Traders can now trade on institutional grade pricing with a deposit of as little as $200 and leverage of up to 1:5000. It is however important to remember that although trading on leverage can maximise profits it can also amplify losses.

Understanding MetaTrader 4 problems

If you cannot see all the instruments in the market watch window, simply right click your mouse in the market watch area and select ‘show all’.

‘Trade Context is Busy’ is a common MetaTrader 4 error, the error occurs because MetaTrader 4 cannot process multiple requests at the same time, to fix this error simply close and open your MetaTrader 4 trading platform again. Please read our MetaTrader 4 error code guide for which outlines common MetaTrader 4 error messages.

The chart time on MetaTrader 4 and MetaTrader 5 pltaforms reflects server time, which cannot be changed. For cTrader platform however, you may set the time as per your local timezone.

Current swap rates can be found on our Blog Swap Rates page. Swap rates can also be found within the MetaTrader 4 platform, simply go to the market watch and right click on an instrument and select Specifications. A new window will then open and the swap rates will be displayed.

If you hold open a position over Wednesday night the amount added or subtracted to your account as a result of the swap rate charged is three times the usual amount. Triple swap rates are charged in the roll-over period on Wednesday night to account for the settlement of trades over the weekend where no swap rates are charged due to the market being closed.

Demo accounts will expire after 30 days of inactivity. If the demo account is still active, check that you are using the correct account number, password and server which can be found in the email you receive when you first open the account. Alternatively, you may check your platform credentials using secure client area.

The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account details and try again.

In order for Expert Advisors to function on MetaTrader 4 you must click on the expert advisors button in your trade terminal to enable this feature.

Understanding platforms

To access the MetaTrader 4 platform you will need your account number, password and server information from the email we sent you ‘MetaTrader 4 Live Account Details’.
Open your MetaTrader 4 platform and select File – Login to Trade Account.
In the login box enter your account number. Make sure to enter your password correctly, if you are copying and pasting make sure not to copy any extra spaces over.
From the drop down menu select the relevant server that was listed in the email.
If you cannot see the server, simply type it manually as live(server number).icmarkets.com and select Login.
You will see your connection status update in the bottom right hand corner of the platform.
If the connections status shows ‘invalid account’, make sure your password was entered correctly. If it shows ‘no connection’, double check the server address was entered correctly.

Each cTrader user has their own unique cTID, which is a set of login details used to access the trading platform. All cTrader trading accounts are linked to just one cTID.
Your cTrader ID will be automatically created for you once your cTrader account is approved.
You will receive an email with the subject heading ‘Welcome to cTrader ID’. Select ‘Confirm cTrader ID’.
You can now sign in to the cTrader platform using your email address and the password from the welcome email.
Once you have logged in you will see your IC trading account is automatically linked.
If you open an additional cTrader account, it will be automatically linked to your cTID and you will see it available the next time you login to the platform.

Please follow below steps on your mobile platform:

Go to settings
Click on trade accounts
Then click on the small plus sign
Login to an existing account
Search for the server
Select the correct server for your account
Enter your login credentials

This may happen if you try to connect to an incorrect server. Please select the correct server from the list while connecting to your trade account on a mobile app.

No, you cannot directly attach an EA script to a mobile MetaTrader 4 or MetaTrader 5 trading application.

To manually install an expert advisor on your trading platform, complete the following steps:

Download and save the file.
Identify if the file is archived or in its normal format (right click on the file and select Properties, at the top it will say if it is a MetaQuotes Language 4 file. If it is not, it is most likely an archive)
If the file is archived or zipped, make sure to unzip the file.
Now open your MetaTrader 4 platform. At the menu bar, click File > Open Data Folder
Double click the ‘MQL4’ folder and then open the ‘Experts’ folder.
Now go back to where you downloaded your Expert Advisors and drag them into the open ‘Experts’ Folder.
Once done, close all windows.
Restart MetaTrader 4 platform and the EAs should appear in your ‘Navigator’ panel.

As you are trading leveraged CFD products, you can invest more than the balance you have in the account, thus the losses are magnified too. If you trade on leverage, then the face value of your trading position is more than the amount you have in your trading account. Therefore, if the market moves against your trade significantly, it could make your account balance negative.
With IC, the margin call level is 100% and the stop out level is 50%. This means that, as soon as the margin level drops to 100%, you will see a margin call that is an indication to take an appropriate measure on the account by either reducing the exposure or funding the account further. If the margin level drops further to or below 50% system will automatically start closing out positions to bring back the margin level to a reasonable level.

We can assist you in clearing your negative balance. Please contact our Client Relations department at rm@icmarkets.com

They are both established platforms in the industry. Though MetaTrader 4 has been around longer and is still the most popular amongst traders, cTrader is cutting edge technology and has several additional features to the MetaTrader4. We would recommend you demo both platforms to see which one you prefer and suits your trading style. Some of the key differences are the user interface, the advanced take profit and stop loss systems, detachable charts, varying chart time frames, live sentiment and depth of market displayed by default. There is also a vast range of custom indicators and Expert Advisors readily available for MetaTrader4.
Commissions have slight differences, but all other aspects are pretty much the same.

Since our platforms host accounts on different servers, please create individual trading accounts for each platform. You will be given the option to select the desired platfom in the Client Area: https://secure.icmarkets.com/OpenAccount/OpenRealAccount

To align the daily chart candles with New York close (5pm ET) IC server time and charts are GMT+2 or GMT+3 when daylight savings is in effect. Unfortunately, the server time cannot be changed.

We would suggest to host your platform on a VPS (virtual private server). VPS servers are colocated in financial data centers, deliver ultra low latency and fast execution speed for forex trading.

Latency directly influences the amount of time it takes for a trade to interact with the market.

We are able to sponsor the basic VPS up to $35 if you meet the criteria of trading 15+ lots per month.
You can apply for a sponsored VPS package here: https://secure.icmarkets.com/Vps

With IC, an account is considered hyperactive when it exceeds 5,000 server messages per day. The following messages exchanged with the MetaTrader 4 server can be reason of hyperactivity:

“open order”
“close order”
“pending order”
“no money”

Please check your account and make the changes necessary to lower your server messages.

Investor password is a read-only password that you may use to build and analyse your account's portfolio. Getting an investor password is easy. Simply, open MetaTrader 4 / MetaTrader 5 platform.
Go to Tools, Options, Server, Select "Change". Enter current (master) password, tick "Change Investor" (read-only) password and enter your desired password.

To locate your MetaTrader 4 log files:
Start your MetaTrader 4 terminal
Go to: File -> Open Data Folder -> Logs, where you will find the log files from your MetaTrader 4 Journals tab.

As platform is installed locally on your computer, we cannot influence how slow or fast it works. There might be several reasons such as:

too many indicators installed and used on charts
too many charts opened same time
any extra software, such as EA
small RAM on your PC
large influx in the amount of data being received at your platform

We can advise to install a separate platform, and run the new platform without any EAs and indicators, and see if it fixes the problem. You amy contact our team who will be able to traoubleshoot the problem for you.

Free margin is the amount of funds you have available in your trading account that can be used to open more positions or cover losses of open positions. If your trades are making a profit you will see your free margin increase.

While our demo accounts reflect as accurately as possible the conditions of the real account, due to technical limitations it will never be possible to guarantee they will be identical. The demo accounts are a great tool for familiarizing yourself with the functions of the platform only.

We do offer Netting accounts on our MetaTrader 5 and cTrader platforms . To request one, please reach out to us at support@icmarkets.com

Unfortunately, as both cTrader and MetaTrader 4 accounts are attached to two different platfroms and work on different servers, it is not possible to use the login details of one platform over the other.

In currency trading ‘gaping’ typically occurs when the currency re-opens for trading after a weekend / rollover. Gaps are usually caused by low liquidity in the market. If these gaps occur because the chart is not uploading correctly, it is possible to retrieve the missing data by refreshing the chart.

Right click on any instrument in the 'Market Watch' section, then left click on the 'Specification' button, a new window will open that shows the Trading Hours for the instrument selected.

Please note that, different instruments have different trading hours attached to them. For detailed information, you may refer to the following link: http://www.icmarkets.com/trading-hours/

We do not offer 24/7 crypto trading for the time being. Please refer here to the trading hours: https://www.icmarkets.com/global/en/trading-pricing/trading-hours

Stocks are available exclusively on the IC MetaTrader 5 platform. To have them added to your account, please email us at support@icmarkets.com. The MetaTrader 5 trading account must be funded prior to adding the Stocks.

You receive your MetaTrader 4 password when you first open your trading account. For security reasons, we recommend that you change the password when you first access your account. You may also lose or forget your password and need to reset it.
To change the password on the platform, select Tools - Options - Server Tab and then the ‘Change’ button.
Enter your current password and make sure ‘Change Master Password’ is checked.
Enter your new password, ensuring it is a minimum of five characters long and is a combination of upper and lowercase letters and digits. Confirm the password in the second box and select OK. The change was successful if no error messages appear.
If you have forgotten or lost your password you can reset it via your Secure Client Area. Sign in and select ‘Change Trading Account Password’. Enter and Confirm your new password and select Save. You will also receive an email confirming the change was successful.

The visual mode option doesn't appear in the default window. Drag and enlarge the tester window slightly; and you will be able to view the option.

To reset your cTrader ID password, please follow the steps in the below link: https://id.ctrader.com/reset

You can find full information on cTrader platform and it's features on the Spotware official website. Here is the link (https://help.ctrader.com/)

Choosing the right trading platform is an important part of your trading. There is no right or wrong platform, however, choosing the most suitable one entirely depends on the features that you are seeking as well as your own experience of the platform itself. It is always good that you test the available platforms and determine what suits you best

cTrader is a recently released retail trading platform. There are a number of features that are the same as MetaTrader 4 in cTrader, however as it is a more recent platform, built by traders, there are some additional features which might help the trading community. Some of the key differences are the user interface, the advanced take profit and stop loss systems, detachable charts, varying chart time frames, live sentiment and depth of market displayed by default, ability to show units or lot sizes, readily available onscreen calculations.
MetaTrader 4 is a much older platform but has a great deal of support and features available online and through the MetaQuotes. There is also a vast range of custom indicators and Expert Advisors readily available for MetaTrader4.

Resetting a account's password is a very easy process. Simply login to your secure client area and click on "Chage Trading Account password" link (https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true) under the "Profile" section.
Set the new password and confirm the details.
Click "Save" to apply the changes.

The ‘invalid account’ error occurs when your username or password is incorrect. This can also occur if you have selected the wrong server address. Please check your account login details and try entering those manually without any spaces.

If you are get this error message at the connection status bar, please manually type the server as follows into the server box:
LiveXX.icmarkets.com , where XX stands for the live server number. For example, 15 for ICMarkets-Live15. The server details can also be found under the login credential email or the platform credentials link in your secure client area.

If you cannot see all the instruments in the market watch window, simply right click your mouse in the market watch area and select ‘show all’.

Depending on the technology you are using, it is quite normal to experiencing some freezing or delays on your platform during news or other volatile periods, simply because of the influx of data being sent to your terminal. To minimise the risk of freezing it is advisable to use the fastest possible internet connection and top possible hardware specifications. Hosting your platform on a VPS instead of your local hard drive would also minimise such occurences.

To enable notifications on the platfoirm, you may use the inbuilt "Notifications" option from MetaTrader 4 platform's Options window or you may also use the Alarm Manager offered by IC as one of its advanced trading tool.
For the inbuilt option, please follow below steps:

Go to Tools
Click on Options
Switch to "Notifications" tab and update the settings as required.

In order change your trade account password, please open MetaTrader 4 platform.
Go to Tools and then Options
Go to Server tab and clock on "Change" button in front of Login and Password fields.
Enter current (master) password, opt for "Change master password" and enter your desired new password.
Click "Ok" to confirm resetting the account's master password.

Platform freezing is common if there is an influx in the amount of data reaching your terminal. Make sure you’re on a dedicated high speed netwrok connection.

Platform freezing is common if there is an influx in the amount of data reaching your gterminal. Make sure you’re on a 4G data or strong WiFi, with a high inetrnet speeds

To add an EA, open MetaTrader 4 and then go to ‘file’ and then ‘open data folder’. Choose ‘MQL4’, and then ‘expert advisors’ or ‘indicators’. You can then copy the file you want to add into this location. Close and reopen MetaTrader4, and you should see the item in the navigator window. If you didn’t make the EA or indicator then be sure to test it in with your demo account first.

Questions about Trading Forex Online

In forex the spread is the difference between the BID and the ASK price. In order to ‘go long’ you would submit a BUY order and trade on the ASK price, if you intent to ‘go short’ you would submit a SELL order and trade on the BID price.

IC has two MetaTrader account types, a standard account and our market leader, The Raw Spread account. IC does not charge a commission on standard accounts but instead marks up the spread by 0.08 pip above the Pricing rate received from our prices providers. IC Raw Spread account shows the raw inter-bank spread received from our prices providers, on this account we commission of $7 per standard lot round turn.

IC supports the trading of Micro lots. A micro lot in MetaTrader 4 is represented as 0.01 which is equivalent to 1000 units of the base currency.

Trading over the internet on the world’s most popular trading platform MetaTrader 4 is easy. Once you have downloaded and installed the trading platform simply login and double click on an instrument in the market watch screen. In the order ticket that appears enter your desired trading volume then click on ‘buy market’ or ‘sell market’ a market execution order will then be processed. The MetaTrader 4 platform will automatically fill your order providing there are sufficient funds in your trading account. Your open position will appear in the trading terminal and the profit / loss and margin will be calculated in real time according to price movement.

Margin is the amount of money required in your account in order to open a position. Margin is calculated based on the current price of the base currency against USD, the size (volume) of the position and the leverage applied to your trading account. If you do not have sufficient free equity available you will be unable to open a position on the trading platform. The free margin amount shown in the trading platform is the amount you have available to use should you wish to open additional positions.

Margin is calculated using the following formula:

Margin required = (current market price x Volume) / Account leverage

In practice this would be calculated as follows:
If open a position of 0.1 (10000) in EUR/USD at the current market price of 1.35645 and your account has a leverage of 1:400 you would calculated the margin required as follows:
(1.35645 x 10000) / 400 = $33.91

In this example the margin on this position would be $33.91, therefore in order to open a positions of this size you would require at least $33.91 in free margin in your trading account.

MetaTrader 4 allows pending orders to be set. Pending orders are stored on the trade server and are executed when the conditions set are met.

MetaTrader 4 allows trailing stop orders to be set from within the trade terminal.

If you have no free margin your positions will be stopped out, in certain circumstances your account balance can become negative should the loss on the positions stopped out exceed your account balance.

IC margin call level is 100% this means that you will receive a margin call when your Equity is 100% of the margin required on your open positions. Equity is calculated as (Balance + Open Profit/Loss).

IC margin stop out level is 50% this means that if your Free Margin falls below 50% then your positions will be automatically closed. MetaTrader 4 will automatically close in order of the largest loosing position to the smallest.

The margin stop out level is calculated using the following formula.
Margin level = equity / used margin x 100%
= margin level %

Worked example
The margin on a $10,000 USD (equity) trading account with 1 standard lot open position on USD/JPY and 100 times leverage would be calculated as follows:
= 10,000 / 1,000 x 100%
= 1000% margin level
If the position moves against you and your equity fell to $5,000 the calculation would be:

= 5,000 / 1,000 x 100%
= 500% margin level

If the position moved against you even further and the equity fell to $499 the position would be stopped out as the margin level would have fallen below 100%.
= 499 / 1,000 x 100%
= 49.9% margin level

The Smart Stop Out logic in cTrader has been designed to provide maximum protection to trader’s accounts. This logic will replace cTrader’s Fair Stop Out logic because it provides significant benefits for users by using a much more advanced algorithm.

If Margin Level, falls below Smart Stop Out Level then positions will start being closed partially until Margin Level reaches above Smart Stop Out. The logic of Smart Stop Out will only close what is absolutely necessary from the largest position in order to safely restore Margin Level and protect the position itself, the position entry point and the trading account for as long as possible.

Read more information here: http://www.icmarkets.com/ctrader-smart-stop-out/

The deal confirmation screen displays a summary of the order that you have placed including the order number, quantity (volume) and price the order was filled at. The date and time the order was placed is displayed in the trade window.

You can generate account statements from within the trading terminal by selecting the history tab. Right clicking within the history area will open a new tab from here you will be able to select the time period of the statement that you wish to generate. Right clicking again with provide you with the option to save the report to disk or in HTML format for viewing in a web browser.

MetaTrader 4 has a real time position keeping feature where you are able to see your account balance, Equity, Margin and Free Margin in real time in addition to the profit or loss on any open positions. This information can be found within the trade tab inside the terminal section of the platform. Your account history can be found under the history tab in the same area.

If you are a new client, please click here Open a New Demo Account . If you are an existing client of IC, you can open an additional demo account from within your Client Area.

Demo accounts will only expire after 30 days of inactivity.

A ‘long’ position is much the same as entering into a BUY transaction, conversely a ‘short’ position is much the same as entering into a SELL transaction.
By way of example if you BUY 1 standard lot or 100,000 units of EUR against USD you are entering into a ‘long’ position. If on the other hand you sell 1 standard lot of 100,000 units of AUD against USD you are entering into a ‘short’ position.

There are no limits to the number of trades that you must place each month.

There is a limit of 200 orders, open or pending, on your account at any one time. Once you reach 200 orders you will not be able to place any more trades.

IC does not offer any deposit bonuses.

Our MetaTrader and cTrader platforms are set to automatically close your positions when your margin level falls to 50% or below (Stop Out level). This process is automated and is not a guarantee that your account will not enter into a negative equity situation. We recommend that you always maintain a balance in your account over and about your required margin. If the stop level is reached a market order is triggered to close your open positions at the next available price in the market.

Events such as markets gapping over the weekend or on major holidays where liquidity is thin can increase the chance of your positions being stopped out and a negative equity situation occurring We advise that you use stop loss orders to limit your risk and you monitor the margin level in your account regularly. You will be responsible for any negative balance in your trading account.

You can keep your positions open for an indefinite period of time.

Yes, you may login to multiple accounts on one platform using the MetaTrader 4 Multi Terminal You may also install several instances of the MetaTrader 4 platform for each login.

Yes, it is possible to log into your MetaTrader 4 account with the same username and password at the same time on separate computers.

Yes, you are able to use the MetaTrader 4 trading platform on an Apple Mac, however you must install parallel operating systems.

Slippage is an inherent part of financial markets. Whether you are trading Stocks, Futures, CFDs on Commodities or Forex you will be subject to slippage. When you place a market order you are requesting your order to be filled at the current markets prices however if the market has moved between the time you place your order and the time it has been filled your order may be filled at a different price. Slippage can increase when markets become volatile such as over new releases, you should keep this in mind when trading outside of normal market conditions.

Stop Loss orders when triggered enter the market as market orders, therefore their is no guarantee that your order will be filled at the price you place your stop loss.

The charts on MetaTrader 4 reflect the 'Bid' price only, the 'Ask' price is not shown on the charts. You can however draw an 'Ask' line on the charts by clicking on the chart and selecting 'show ask line', this will result in an estimation of the 'Ask' price which is based entirely on the spread. You should bear this in mind when conducting any historical analysis using the charts available in MetaTrader 4.

IC MetaTrader 4 and cTrader trade servers are located in the NY4 and LD5 IBX Equinix Data Centres in New York and London, providing clients with the fastest possible execution speeds. Equinix data centres are known globally for their secure and reliable infrastructure.

The latency from your computer to IC trade servers can be tested by conducting a ping test.

The instructions below explain how a ping test can be conducted
Step 1 : On your computer go to the start menu and type 'CMD' in the 'search programs and files' feild.
Step 2 : Type in the word 'ping' followed by a blank space and the IP address of the server you wish to ping.
Step 3 : The bottom line on the resulting output will show in milliseconds the minimum, maximum and average time it too to send and receive data from your computer to the server.

A market order is submitted at the current market price, however it may not necessarily execute at the price requested. The trader executes this order with a volume and price offered by the broker. You will get filled at the next best available bid/ask for the volume you are trading.

The trader may execute using a pending order if they expect the market to go up or down but don’t wish to enter until a certain price level is reached; the order will not be filled if price does not reach this level.
A pending order is broken up into six types:

Buy Limit
Sell Limit
Buy Stop
Sell Stop
Buy Stop Limit
Sell Stop Limit

An instruction from an investor to a broker to buy a certain amount of an asset. Buy orders may take various forms. For example, an investor may instruct the broker to buy immediately at the best available price, or to wait until a certain price is reached. A buy order opens at Ask Price and closes at Bid price.

An instruction from an investor to a broker to sell a certain amount of an asset. Sell orders may take various forms. For example, an investor may instruct the broker to sell immediately at the best available price, or to wait until a certain price is reached. A sell order opens at Bid Price and closes at Ask price.

Buy limit orders are placed when a trader wishes to buy, or go long below the current market price. When the market dips and touches the requested price, a buy limit order is executed. The Buy Limit order is executed if the Ask Price on the platform drops to a level that's equal to or lower than the specified buy limit price.

Sell limit orders are placed when a trader wishes to sell, or go short above the current market price. When the market rises and touches the requested price, a sell limit order is executed.The Sell Limit order is executed if the Bid Price on the platform rises to a level that's equal to or higher than the specified sell limit price.

Buy stop orders are placed when a trader wishes to buy, or go long above the current market price. The Buy Stop order is executed once the Ask price is equal to or higher than the specified "Stop" price.

Sell Stop orders are placed when a trader wishes to sell, or go short below the current market price. The Sell Stop order is executed once the Bid price is equal to or lower than the specified "Stop" price.

The stop-limit order will be executed at a specified price, or better, after a given stop price has been reached. Once the stop price is reached, the stop-limit order becomes a limit order to buy or sell at the limit price or the next best available price.

A trailing stop is a type of stop loss order attached to a trade that moves as the price fluctuates. It is designed to lock in profits or limit losses as a trade moves favorably by a certain amount of pips as set by the investor.
Key point to note is that trailing stops only move if the price moves favorably. Once it moves to lock in a profit or reduce a loss, it doesn't move back the other way.

IC's MetaTrader 4, MetaTrader 5 and cTrader platforms handle hedged positions differently. On the MetaTrader4/MetaTrader 5 platform, if the account is perfectly hedged and does not require any margin, the positions will remain open. However, in the case of the cTrader platform, the margin is required for the direction carrying the higher volume and margin requirements, irrespective of whether the overall position of the account is perfectly hedged.

Please note that different hedge margin level and settings may be applied to different products and platforms. The option to hedge a position while in negative Free Margin may not be available across our full product offering. We suggest you make yourself fully aware of the product specifications of the instruments you are trading or intend to trade. We recommend establishing a demo account to familiarise yourself with the Hedging Mechanics and associated risks.

For further clarification, please contact our support team.

You are liable to pay Margin before the CFD is issued and you may be required to pay more Margin before a CFD is closed.

IC Futures CFDs are set to expire on the day the contract expires on the underlying market. When a Futures CFD contract expires, all open positions will be closed at the futures settlement price; as reported by the futures exchange. This process would usually take place on the day following the expiry. Open positions are not rolled to the next front month so any clients wishing to hold long term positions must reopen the trade on the next available contract.

IC does not directly offer any signal services, we have however partnered with Myfxbook to offer Autotrade. Autotrade allows you to copy strategies offered by signal providers on Myfxbook directly into your IC trading account.

Alternatively, you may directly subscribe to the signals from MetaTrader 4 platform.

Questions about trading CFDs Online

CFDs opening times reflect the market hours of the underlying instrument over which the CFD is based. Please refer to IC CFD product specification sheet which details the opening hours of each CFD contract.

IC does not charge any additional fees or commission for CFD trading.

CFDs do have minimum trade size. The minimum trade size is 1 CFD contract.

IC CFD prices are calculated based on the price of underlying instrument with an adjustment made for fair value. Fair value is equal to the spot price after taking into account compound interest and dividends.

Account Application

Account verification usually takes a few minutes to a couple of hours in some cases. If you haven't heard back from our account verification team yet on the current status of your account application via email, we suggest you to visit our live chat support or email us at accounts@icmarkets.com. Our team will be able to provide you an update soon.

Yes, you can. As part of our Know Your Customer (KYC) procedure and Anti-Money Laundering (AML) requirements you are required to provide us with your identification. To ensure that your account application is approved, please submit the documents as outlined below in addition to providing 100 points of ID for each director.

Company Information
1. Copy of your company’s constitution or articles or incorporation
2. Certificate of Incorporation
3. Details of directors and shareholders
4. Company proof of address (utility bill or bank statement no older than 3 months)

All proof of residence documents must be no older than 180 days.

Traders of Islamic faith can apply for Islamic accounts during the registration process only. If you have not selected Islamic account option and wish your account to be converted to swap free, please send an email to support@icmarkets.com for more details.

Unfortunately, as per our AML regulations,we do not accept P.O.Box details as a valid residential address.

Unfortunately, your account application might be refused should you fail to provide the requested or alternative form of documentation.

They are usually just a gimmick offered by some forex brokers as a way to lock in your profits. As a fully regulated Forex CFD provider we do believe that those are not best practices for our clients.

A document is only not accepted should it not meet the requirements. Our accounts department sends an update via email when a document is classified as not acceptable, and provides with clear instructions on the requirement that need to be met.

Account verifications normally take from a few minutes to a business day in some cases.

You can provide a bank statement or a secondary form of identification document showing your residential address.

Delete

While we welcome clients from all over the globe, governmental restrictions along with our company policies prohibit IC from opening accounts originated from the following restricted and/or OFAC sanctioned countries: https://www.icmarkets.com/global/en/company/aml-policy

Delete

No, IC does not pay interest on account balances.

IC do offer joint accounts. To set up one, you and the person you'd like to share your joint account with will need to open an individual account each, if you do not have one already. You can create anindividual account here: https://www.icmarkets.com/en/open-trading-account/live
Once your individual accounts are open, please send us an email at support@icmarkets.com requesting to create a joint account for you and the other participant. Please note that both parties need to agree in order to proceed with the joint application.

Yes, we do offer corporate accounts. Opening a corporate account application is easy. Simply choose the account type as "Corporate" while registering yourself here: https://www.icmarkets.com/en/open-trading-account/live . To ensure that your account is approved please submit the documents as outlined below.

Company Information:
1. Copy of your Companies Constitution or Articles or Incorporation
2. Company Proof of Address
(Utility Bill or Bank Statement not older than 3 months)
3. Photo ID of at Least One Director
4. Proof of Residence of at Least One Director

The following are acceptable forms of photo identification:
Valid Passport
Valid Government ID such as a Drivers Licence or State ID
Valid National Identity Card

The following are acceptable forms of proof of residence:
Utility or Phone Bill or Bank Statement

All proof of residences must be current and not older than 90 days.

If you have already provided us with your Company Information, Company Proof of Address, Directors Photo ID and Directors Proof of Residence you do not need to provide us with this information again.

You can send us a request to change your residential address details at support@icmarkets.com including your latest residential address proof stating your name and new address information. The address document must not be older than 180 days.

We do not report or deduct any funds for taxes, however it is your own responsibility to declare any earnings to your own local tax authority.

For updating your account details such as correcting the account name, phone number, email addresss, please send us an email at support@icmarkets.com including a copy of your submitted photo identification document to confirm your identity in order to apply the changes.

Documents must be uploaded via your Secure Client Area

We charge a Commission on our Raw Spread account because you get to trade with extremely low spreads

Client Area

Accessing your secure client area is very easy. Simply follow the login instructions received via email upon your registration with us. You may also reset your secure client area password, if you have forgotten the password by clicking here: https://secure.icmarkets.com/Account/LogOn?ReturnUrl=%2f%3flang%3den&lang=en#forgot_pass_form

All your trade account details can be found under the Account Details page using your client area.

You are able to create an additional demo account through your client area using the following link:
https://secure.icmarkets.com/OpenAccount/OpenDemoAccount
To create an additional live account, you may click here: https://secure.icmarkets.com/OpenAccount/OpenRealAccount

Yes, you can. Please click on Trasfer Funds option here: https://secure.icmarkets.com/Finance/TransferFunds using your client area.

No. We do not allow 3rd party transactions of any kind.

The withdrawals of your funds depends on the method you have used while depositing funds.

If you have funded your account by:
Deposit via Debit/Credit card - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Safecharge 3D-Secure card - Withdraw deposit fund back by SafeCharge
Deposit via 3D-Secure Verified by Visa / MasterCard Securecode - Withdraw back by Visa/Mastercard Direct or bank wire
Deposit via Fasapay/Bank Transfer/Broker to Broker/Bitcoin - Withdraw by bankwire (20 AUD Bank fee)
Deposit via Neteller - Withdraw by Neteller (free of charge)
Deposit via Skrill - Withdraw by Skrill (free of charge)
Deposit via Paypal - Withdraw by Paypal (free of charge)

Deposit processing time depends on the preferred method of your choice. Here is the complete list of deposit methods we offer along with their respective processing times: https://www.icmarkets.com/global/en/trading-accounts/funding

If your withdrawal request is received before 01:00 GMetaTrader (12:00 AEST) it will be reviewed on the day of receipt. If your withdrawal request is received after this time it will be posted on the following business day. Once successfully completed from our end, the funds arrival time may vary depending upon the method used. Detailed information in this regard can be found here: https://www.icmarkets.com/global/en/trading-accounts/withdrawal

Yes, a number of our withdrawal methods have an instant processing time, once the withdrawal is successfully completed from our end. For more details, please visit our "How to Withdraw" page on the website here: https://www.icmarkets.com/global/en/trading-accounts/withdrawal

We do not process withdrawals outside business hours.

There could be a number of reason for a withdrawal request to get declined. We suggest you to check your email for the specific reason that relates to your individual account and follow the instructions prescribed in the email. For any clarifications, feel free to contact our 24/7 live chat support or reply to the email directly at accounts@icmarkets.com

A failed deposit request could be a result of insufficient funds in the depositing source, incompatible card used, restrictions implied from your financial banking institution or incorrect details being used to fund the account. You may contact your bank for more information in this regard.

We archive inactive trading accounts after a certain time period. Please note that archived accounts cannot be re-activated. A simple solution, if your account has been archived, is to create an additional trading account from your secure Client Area. If you have funds in that specific account/s, please contact our support team and we will be happy to assist you.

Unfortunately, not. You would need to reach our friendly support team to help process such requests.

Delete

Please click: Forgot your username or password. The system will send you a temporary password to the email address you registered with us.

You can access the deposit and withdrawal transaction history using the "Transaction History" option availble under the "Finance" section of your secure client area.

To change the password for your live trading account:

1. Login to the secure client portal.
https://secure.icmarkets.com
2. Select "Profile" section - > click in Change Trading account password. Here is the link: https://secure.icmarkets.com/Finance/AccountSummaryPage?changePassword=true

If you forgot the password of your client area, please click Forgot your username or password
The system will send you a temporary password to the email address you registered with us. Please use the link provided in the email to login with your temporary password.

You may request to change your account's leverage using your secure client area. Here is the link: https://secure.icmarkets.com/Account/ChangeLeverage

If your card is expired, you may upload a replacement card to your profile using your secure client area. If the new card has the same number as the old card then we can proceed as normal. However if the new card has a different number to the old and expired card then you must provide a letter from the bank or a bank statement that indicates that the new card is a replacement card to the old card. Once that has been provided and approved you are free to withdraw to your new card. Please send the document to accounts@icmarkets.com

All the deposits are free of any charge from our end. You may however, need to speak to your banking institution to confirm whether there is any surcharge applicable from their end in utilising their services.

IC does not charge any additional fees for withdrawals. For International Bank Wire withdrawals, we pass the transfer fees charged by our banking institution. International Wire Transfer fees are approximately AUD 20 or currency equivalent, this fee is deducted from the amount of your withdrawal.
You should however be aware that you may incur fees on payments by some international banking institutions. IC accepts no responsibility for any such bank fees.

No, internal transfers between your trade accounts are free of cost. You should however be aware of the conversion rate shown onscreen that is applicable for the amount transferred.

In order to delete a trade account, please contact our support team at support@icmarkets.com using your registered email address.

Should you not want to continue trading with us, you may express your interest to close your trade profile with us by emailing our support team at support@icmarkets.com. The request should come from your registered email address we have on records. It is important to note that, we do not charge any account keeping or maintenance fees, so you can always come back should you want to resume your trading in the future, where no profile closure is necessary.

If you wish to deposit via credit or debit card, for security reasons we’ll need a copy of the card. The card must be in your own name and not past it’s expiry date.
First login to your Secure Client Area and select Transfers – Deposit Funds and then ‘Fund Now by Credit Card’
Select Add New Credit/Debit card and then enter the requested details. Upload a copy of the card and then we will approve it as quickly as possible for you. We can accept either a scanned copy or a clear photograph.
Once the card is approved, you can make instant deposits anytime.

The funds arrival time may vary depending on the withdrawal method used. You may refer here for more details: https://www.icmarkets.com/global/en/trading-accounts/withdrawal

You can subscribe to Daily Market Forecast from Autochartist or Trading Central here: https://secure.icmarkets.com/Autochartist. Both are free of charge.

The MetaTrader4, MetaTrader 5 and cTrader download link can be found in the secure client area here https://secure.icmarkets.com/Downloads

Backup codes are one-time use codes designed to authenticate users when other forms of 2FA, like Authenticator or Phone Verification, are unavailable or inconvenient.

You can easily generate or manage your backup codes on our Client Area on the 2FA page by toggling the Backup Code option.

Backup codes are useful when alternative 2FA methods are not feasible or accessible, providing a secure way to sign in to your account.

No, Backup codes are single-use only. Each set typically contains 10 codes, and each code can be used only once for authentication.

For security, we advise storing your backup codes in a secure place for easy and secured access when needed.

Simply log in to your Client Area, visit the 2FA section, and regenerate new codes by toggling the Backup Code option. You'll receive a new set of 10 codes upon download.

If you've lost access to your codes and cannot sign in, reach out to our Customer Support team for assistance. Once access is restored, you can generate new codes via the 2FA page.

TradingView 常見問題

開設 TradingView 帳戶很簡單！立即造訪 TradingView, 以開設免費或訂閱的帳戶。.

您只能使用我們的 cTrader Raw 帳戶在 TradingView 上進行交易

您可以將資金從您的安全客戶區域轉移至您的 TradingView 帳户。您可以在此處找到更多有關。資金和取款的資訊.

是的，可以！您可以在實際使用帳戶正處於待定狀態下，使用 Demo 帳號進行交易

您可以在「客户安全區域」或 TradingView 上開設 Demo TradingView 帳户。一旦登入 TradingView 之後，您可以使用「交易面板」進行連接，就像使用 Live 帳户一樣

目前只能使用一種帳户類型。我們正在不斷改善我們的服務，以確保您能使用所有可用的選項

如果您是 cTrader 現有使用者，您可以存取您部位，並照常繼續交易。TradingView 的整合功能不會影響您先前存在的 cTrader 帳户。

Trading with Dynamic Leverage

Dynamic leverage is a mechanism that automatically adjusts the leverage applied to your positions based on exposure, market conditions, or specific trading sessions. As a result, the margin required to open or maintain a position may vary depending on your position size and the prevailing market conditions across instruments such as FX and other CFDs.

Some instruments have lower maximum leverage when market volatility increases or when position sizes are larger. This means that even if your account leverage is set to 1:1000, certain instruments may temporarily have lower leverage applied. These adjustments happen automatically and may affect your margin requirements.

Dynamic leverage may change the margin requirement for your existing positions. You may need to add additional funds to maintain positions. It's important to monitor your accounts and margin obligations at all times to avoid margin calls.

Dynamic leverage adjusts the maximum leverage based on the total position size. As position exposure increases, the available leverage may decrease. Positions benefit from the maximum leverage up to a predefined exposure level. Any exposure above that level will be subject to reduced leverage according to the dynamic leverage model. This applies as per the following:

MT4 / MT5BTCUSD

Up to 1:500 leverage for positions below 50 lots total exposure
1:300 leverage for positions above 50 lots total exposure
Maximum position: 100 BTC (MT5)

ETHUSD

Up to 1:500 leverage for positions below 1,000 lots of total exposure
1:300 leverage for positions above 1,000 lots total exposure
Maximum position: 2,000 ETH (MT5)

cTraderFor BTC and ETH trading on cTrader, the maximum leverage is 1:300, with no dynamic leverage adjustments applied.

Dynamic leverage may affect your positions and margin requirements. Clients are responsible for monitoring their positions and ensuring sufficient margin is maintained at all times.

Dynamic leverage is applied daily to US Stock CFDs around the opening and closing of the trading session.

Trading SessionThe US stock market session in IC runs from 16:35 to 22:55 (server time). Please review the trading hours here

Dynamic Leverage Adjustments

During each trading day, leverage is adjusted at the following times:

21:55 (server time) - 1 hour before market close -> leverage reduced to 1:10
22:40 (server time) - 15 minutes before market close -> leverage reduced to 1:5
16:50 (server time) - 15 minutes after market open -> leverage returns to 1:20

Important Notes

These leverage adjustments occur every trading day during the US stock trading session.
Margin requirements for existing positions will be recalculated when the dynamic leverage period is in effect.
Once the adjustment period ends, leverage automatically returns to the standard level.

Dynamic leverage may affect your positions and margin requirements. You are responsible for monitoring your positions and maintaining sufficient margin at all times.

Dynamic leverage for these precious metals is applied to Gold and Silver CFDs positions that are opened before the weekend.

Dynamic Leverage PeriodThe adjustment applies every Friday, 3 hours before market close (server time) until Monday, 30 minutes after the market opens (server time). Please review the trading hours here

Leverage Adjustment

During this period, leverage for newly opened positions is set to 1:200.

Important Notes

The dynamic leverage applies only to positions opened during the specified window.
Existing positions opened before the adjustment period are not affected.
Once the window closes, normal leverage conditions resume automatically.

Dynamic leverage may affect your positions and margin requirements. You are responsible for monitoring your positions and maintaining sufficient margin at all times.

Dynamic leverage is applied to spot Oil and Natural Gas CFDs over the weekend.

Dynamic Leverage PeriodThe adjustment applies every Friday from 3 hours before market close (server time) until Monday 30 minutes after the market opens (server time). Please review the trading hours here

Leverage Adjustments for New PositionsDuring this period, leverage for newly opened positions is reduced as follows:

Instrument	Dynamic Leverage
XTIUSD (WTI Crude Oil)	1:50
XBRUSD (Brent Crude Oil)	1:50
XNGUSD (Natural Gas)	1:20

Important Notes

The dynamic leverage applies only to positions opened during the specified window.
Existing positions opened before the adjustment period are not affected.
Once the window ends, standard leverage conditions automatically resume for additional positions

Dynamic leverage may affect your positions and margin requirements. You are responsible for monitoring your positions and maintaining sufficient margin at all times.

Dynamic leverage applies to 24-Hour Stock CFDs throughout the standard and extended sessions. Please review the trading hours here

Dynamic Leverage Adjustments

Trading Period	Time (Server Time)	Leverage
Normal Market Hours	16:30 - 21:55	1:20
Pre-Close Window	21:55 - 22:40	1:10
Pre-Market / Post-Market Hours	22:40 - 16:30	1:5

Important Notes

These leverage adjustments occur every trading day during the US stock trading standard and extended session
Margin requirements for existing positions will be recalculated when the dynamic leverage changes take effect.
Once the adjustment period ends, leverage automatically returns to the standard level.

Dynamic leverage may affect your positions and margin requirements. You are responsible for monitoring your positions and maintaining sufficient margin at all times.

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Most frequently asked questions

What account types does IC offer?

What are the fees, commissions for trading with IC?

What is the minimum amount needed to open a trading account?

What are your trading conditions?

Is IC an ECN/STP broker or a Market Maker?

How do I open a live trading account with IC?

How do I get help?

Questions about IC

Who is IC?

Who owns IC?

Is IC Regulated?

Where is my money held?

What happens to my funds if the bank that my funds are held with goes insolvent?

How IC use my personal information?

Are my personal details as well as card information safe?

What can I do if my account is being hacked?

Questions about Trading with IC

What is the difference between a Standard and Raw Spread account?

What is the minimum amount needed to open a trading account?

What leverage does IC offer?

Can I have multiple trading accounts with IC?

What time does IC open and close its prices?

What time does IC Rollover occur?

What is IC GMetaTrader Offset?

What are the trading hours for gold and silver?

Does IC offer any Education?

How many currency pairs does IC offer?

Which other instruments does IC offer?

How do I deposit money into my trading account?

How long does it take for funds to appear in my live account?

How do I withdraw money from my trading account?

How do I open a live trading account with IC?

What documents do I have to provide IC to open a live trading account?

Do I earn interest on funds deposited into my live trading account?

Does IC accept US Clients?

Is Scalping and Hedging allowed?

If I am experiencing problems trading can I place an order over the phone?

If I stop trading will I be charged an inactivity fee?

Are Demo Accounts the same as Live Accounts?

What is the difference between an ECN, STP and Market maker broker?

How do you execute my trades?

How is IC prices are derived?

How are commissions charged according to trade size on MetaTrader accounts?

Is IC a Market Maker or an ECN broker?

Is IC a True ECN broker?

Does IC Hedge positions?

How do you decide on which trades to Hedge?

Who are your hedged counterparties or pricing providers or liquidity providers?

Are you a Market Maker?

Regarding conflicts of interest, if client loses money, IC profits?

Are you still a True ECN?

What is the average spread on gold?

What is the average spread on EURUSD?

Why is my stoploss not filled at the price that I requested?

Where can I find the swap rates?

Do you offer oil?

Why there is a triple swap charge?

How many Shares CFDs do you offer?

What is an ex-dividend? Why I was charged an ex-dividend?

Why my trade wasn't closed, even if the Take Profit was hit?