Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

首先，请您收集所有与投诉相关的支持文件，想好您的问题及您想要我们做什么

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

我们的目标是在21天内解决大多数的问题。然而，一些投诉较为复杂，可能需要更长的时间来解决。在这种情况下，我们会随时通知您我们的进展