Making a Complaint

Should you wish to make a complaint we ask that you follow the process outlined below. This will aid us in resolving your complaint in the most efficient manner possible in order to regain your confidence.

In primo luogo, raccogli tutti i documenti a supporto del tuo reclamo, pensa alle domande a cui vuoi che sia data una risposta e decidi cosa vuoi che facciamo.

Next, contact our Support team directly. Remember, if the problem is current, a call at the earliest possible time will give us the opportunity to resolve your complaint immediately. If your account manager is unable to satisfactorily resolve your complaint, please ask them to refer the complaint to their manager.

If you remain unsatisfied with the response from our Support team, you may then refer the matter to our Compliance Department. They will review your complaint and contact you directly.

You may contact our IC Markets Global Compliance team directly by sending an email to: compliancesc@icmarkets.com or by writing to:

Compliance Department

Raw Trading Ltd

Eden Plaza, Office 209,

Eden Island, Mahe, Seychelles

Il nostro obiettivo è quello di risolvere la maggior parte delle questioni entro 21 giorni. Tuttavia, alcuni reclami sono più complessi e potrebbero richiedere più tempo per risolverli. Se questo fosse il caso, ti terremo informato dei nostri progressi.