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Carreras

En IC Markets Global siempre estamos buscando el mejor talento para impulsar nuestro crecimiento y expansión global

Reconocemos que nuestro crecimiento continuo depende de atraer y retener empleados de alto calibre, por lo que siempre estamos buscando el mejor talento disponible. Si estás buscando la oportunidad de mejorar y desarrollar tu carrera dentro de una empresa innovadora y en crecimiento, entonces IC Markets Global podría ser tu lugar.

Mejora tu carrera

Mientras IC Markets Global continúa experimentando un fuerte crecimiento, nos dedicamos a expandir rápidamente nuestra plantilla por todo el mundo. Esto conlleva que frecuentemente haya nuevas oportunidades dentro de las áreas principales de la empresa: Trading, Marketing, Legal, Ventas, Ayuda al Cliente, Finanzas, Desarrollo/Producción Informática, Operaciones, Recursos Humanos, etc.

We aim to provide a challenging and rewarding working environment.

Seychelles

We are always looking for new talent to join our support team.

Job role and responsibilities:

  • Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
  • Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
  • Analysing and investigating trades.
  • Maintaining the company’s high standard of client communication.
  • Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
  • Handling complaints professionally and courteously.
  • Flexible with work hours including weekends.

Candidate requirements:

  • Fluent in verbal and written English to business standard.
  • Enthusiastic and ‘can do’ approach to customer service.
  • Ability to remain calm and focused in a fast paced environment.
  • Previous experience in a similar role considered an advantage.
  • A broad understanding of financial markets and trading, preferably with foreign exchange.
  • Mandatory:
  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • A high level of professionalism and personal integrity.

Job role and responsibilities:

  • Assist clients throughout the onboarding process.
  • Relationship management with new and existing clients.
  • Relationship management with new and existing Partners
  • Educate clients on how to use the company’s trading platforms and products, deposit and withdrawal methods.
  • Researching regional business opportunities

Candidate requirements:

  • Fluent in either Portuguese, Arabic, Italian or German to a business standard, in addition to English.
  • Excellent communication and written skills as well as attention to detail.
  • At least one year experience with forex in a similar role.

Job role and responsibilities:

  • Initial due diligence on clients’ accounts
  • Verification and monitoring of Know Your Customer documentation
  • Monitoring and subsequently investigating incoming deposit transactions.
  • Processing of manual client inter account / profile transfers.
  • Review and approval of IB commission related withdrawal requests
  • Assisting clients with their Accounts related queries via email
  • Providing Support team additional Accounts related information / feedback relating to client’s requests

Candidate requirements:

  • Experience in back office administration/accounting would be an advantage
  • Excellent written and verbal communication skills
  • Basic knowledge of Excel and other Microsoft Office tools
  • Attention to detail and good organizational skills
  • Open minded team player and willingness to learn

Job role and responsibilities:

  • Create and maintain the software development information architecture and work closely with developers to obtain in-depth understanding of products.
  • Work with internal teams to obtain an in-depth understanding of products, services and the documentation requirements.
  • Produce high-quality documentation that meets industry standards and is developed appropriately for end user audience.

Candidate requirements:

  • Minimum of 3 years experience in a similar position or related field is a must.
  • Previous experience within FX Industry will be considered an advantage.
  • Experience in Software Development documentation writing.
  • Ability to quickly grasp complex technical concepts and make them easily understandable
  • Demonstrated ability to to independently scope out and write technically accurate, concise, and thorough content.
  • Professionalism, good work ethic, self-motivation and a desire to succeed.

Duties and Responsibilities:

  • Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
  • Relationship management with new and existing Partners to build loyalty.
  • Acquisition of new partners
  • Continual Due diligence and monitoring of partners and money managers.
  • Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
  • Working with the team to ensure KPI’s are met.
  • Monthly reports for Partner performance.
  • Supporting and assisting with all departments as required.
  • Problem solving with a positive and Can-Do approach.
  • Organizing and managing your work flow.
  • Report directly to the Head of Partners Team.

Requirements:

  • Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
  • Excellent communication and written skills as well as attention to detail.
  • Confident telephone manner.
  • Proficient in Microsoft office, specifically Excel
  • At least 1 year experience in the Forex industry in a sales/support or similar role.
  • A good understanding of financial markets and preferably foreign exchange.
  • Strong negotiation and pitching skills
  • Great listening skills
  • Ability to work to deadlines
  • Excellent customer service skills

Compulsory:

  • Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
  • A high level of professionalism and personal integrity.
  • The ability to work on a weekly shift pattern (8am to 4pm, 2pm to 10pm) Monday to Friday

Benefits:

  • Competitive fixed basic salary
  • Private medical insurance after completing a probationary period of 3 months.

For more information on vacancies, or to submit your CV and covering letter, please email careers@icmarkets.com

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